At ChillX Chillers we want all our customers to be satisfied with their purchase. We offer a 15 day return on all undamaged products when accompanied by a receipt and in original packaging. Used items may not be returned. Returns require a Return Authorization which can be obtained by e-mailing us directly at Returns@ChillXChillers.com -- your email should include the following:
- Request for a return authorization.
- Reason(s) for your return request.
- Include your order number.
- Include item details.
After we receive your return request via email, we'll process your return request as quickly as possibly (usually within 24 hours). Once approved, we will send you an email with detailed instructions for your return. We will notify you via e-mail of the status of your refund once we have received and processed the returned item(s). Please be aware that the customer is responsible for return shipping costs, and shipping arrangements of returned items. UPS Ground is recommended. A restocking fee of 15% is charged on all returned merchandise. Items that are received damaged will also require an Return Authorization number before return. Special ordered items that are made to the customer specifications are not returnable.
We process returns as quickly as possible, but it can be a somewhat lengthy process considering all that's involved. Generally speaking, you should expect to receive your refund within 3-4 weeks from the start of the return process. However, in many cases you may receive the refund more quickly. This time period includes the transit time for us to receive your returned shipment (5 to 10 business days), the time it takes us to process your return once we receive it (4 to 6 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
"Standard Shipping": UPS Ground and FedEx Ground are our primary shipping methods though some equivalent carriers may be used in some regions (alternatives are sometimes available on request) and packages are shipped Monday thru Friday. We also ship every order with signature required, and orders over $2000 include damage insurance in the shipping cost. In some cases we may be willing to forego those shipping options, but only on customer request and with the customer's written acceptance of loss and/or shipment damage. Items that are not eligible for Free Shipping are subject to shipping charges. We only offer shipping to Hawaii, Alaska, and internationally on a custom quote basis and those shipping arrangements need to be be made by phone at: 512-551-0805.
Delivery Failures: Failure to receive your shipment whether missing the delivery, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order. This may also include up to a 15% restocking fee, unless the order is resent and successfully received!
We accept several forms of payment, including: credit card, wire transfer, money order, personal check, and in some cases crypto currencies BTC and ETH. We only accept credit card payments and BTC or ETH for orders under $10,000 (processing fees add up!), above $10,000 we prefer wire transfers. Wire instructions can be made available upon request. If you choose to mail your payment to us, please use the mailing address provided on our "Contact Us" page.
As always please feel free to call with any questions or concerns.
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